Successful retailing today is about understanding, predicting, and delivering what customers want, when they want it - and doing it ahead of the competition. And since retail activity is increasingly moving to the Web, it means doing it in real-time too.

LB Icon enables your retail operations to keep pace. We are a strategic partner to a wide range of retail companies with bricks-and-mortar and/or online operations, enabling them to take the challenges of marketing and selling fast-moving products in their stride. Our in-depth experience enables us to help them to master efficient processes, good service and flexible business models to outperform the competition – and retain and win customers.

We enable clients to get a better understanding of how consumers behave, their buying patterns, who their best (most profitable) customers are, and so on. We can tie in business, customer and market analysis with back-end order processing and fulfilment systems to enable efficient supply chains that 'feed' front-end online store activity.

We plan, design, build and manage technology solutions that integrate applications and processes, increasing the ability to retain and win customers and manage business partnerships more efficiently.

Scaleable
Whatever the size and scope of the project, we can scale our services accordingly to meet organisational, operational, and budgetary demands. And because we believe in establishing partnerships with our clients, you will find us to be creative, proactive and easy to work with.

“With LB Icon we know that we're getting the highest levels of service from the real experts, and we're free to concentrate on our core business of selling flowers.”

Ben Freeborn
E-Channels Manager
Interflora

"The Sceptre retail management system has quickly delivered significant operational improvements for Ottakar's, driving cost savings, increasing sales and delivering better supplier management.”

Richard Wakeham
IT Director
Ottakar's Books